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Frequently Asked Questions
Frequently Asked Questions
How do I connect and power up?
First, connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Wireless Gateway (modem and router in one).
Make sure the connections are secure, but to avoid damaging the connectors, do not over-tighten.
Then, connect the power cord into the back of your Wireless Gateway, and plug the other end into the electrical outlet. Wait until the Online light is solid for at least 1 minute on the Wireless Gateway. Use the Network Name and Password printed on the bottom (or side) of your Wireless Gateway to connect to your wireless network. Finally, activate your account (see below) to enjoy your XFINITY Internet Prepaid Service.
How do I activate my account?
Please wait 48 hours after purchasing your Prepaid Starter Kit before attempting to activate your service.
After 48 hours, visit xfinityprepaid.net to activate.
Note: The service included with your Starter Kit expires 30 days from the time it is activated.
How much does it cost?
The Starter Kit includes a Wireless Gateway, all necessary cables and an activation code for 30 days of XFINITY service.
Additional service refills cost $15 for 7 days or $45 for 30 days.
Do I own the equipment?
Yes. Once you purchase the Starter Kit, you own the Wireless Gateway and included cables.
How do I refill my service?
When your first 30 days are up, you can easily refill your account with a credit or debit card
online at xfinityprepaid.net or by purchasing a refill code at a participating retailer.
Do I have to sign a long-term contract?
There are no long-term term contracts with XFINITY Prepaid Service. And we will never require a credit
check or ask for a Social Security number. XFINITY Prepaid Service is subject to
the terms and conditions included in your Starter Kit and available on this website.
Do I need to have a credit card?
To purchase your XFINITY Prepaid Starter Kit online
you will need a form of payment. We currently accept credit, debit, and prepaid cards.
You can also purchase a Starter Kit and refills at a local retail location with cash.
Do I need a computer?
You will need to provide a WiFi enabled device such as a computer, smart phone or tablet.
The Internet Prepaid Starter Kit includes a Wireless Gateway (modem and router in one), coax cable, Ethernet cable and power cord.
Can I use my existing Wireless Gateway?
XFINITY Internet Prepaid Service can be accessed through the Wireless Gateway included in your Starter Kit.
We cannot guarantee compatibility of any other Wireless Gateway with XFINITY Internet Prepaid Service.
What type of Internet speed will I get?
XFINITY Internet Prepaid Service offers up to 20 Mbps of download speed and up to 1 Mbps of upload speed.
Actual speeds will vary and are not guaranteed.
What if I can’t access the Internet?
Please refer to the troubleshooting tips in your Starter Kit's user guide.
If you still can't connect to the Internet, please call the dedicated customer care team
for XFINITY Internet Prepaid Service at 855-75-PREPAID.
Are there any requirements to get the service?
You must be at least 18 years of age, live in a Comcast-ready home, and be in an area where this service is offered.
Also, your address cannot have an active Comcast or XFINITY account.
Check here to see if XFINITY Prepaid Service is currently available at your address.
What if I’m already a Comcast customer?
XFINITY Prepaid Service cannot be used at an address that has an active billed-service account with Comcast.
No longer need your device or want to recycle it?
Should you need to return your Comcast equipment or if you no longer need to the device, please drop it off at a Customer Service Center or XFINITY Store.
Find a Customer Service Center or XFINITY Store Location near you.