Support

FAQs
How do I find out if Xfinity Prepaid Internet Service is available in my area?

Click the 'Check Availability' button and answer a few questions to make sure your address is eligible for service.

How do I purchase the Xfinity Prepaid Starter Kit?

Once you’ve confirmed service is available at your address, you will receive a barcode to take to the register for checkout.

Please increase your phone’s brightness level and make sure the entire barcode is visible on screen. Keep a record of the barcode you receive after verifying your address. Whether you have it sent to your mobile device or take a screenshot, you'll need the barcode as proof of purchase.

How do I refill my service?

You can easily refill your service with a credit or debit card online at xfinityprepaid.net or by purchasing a refill at a participating retailer, or download the Xfinity Prepaid App to refill on the go!

How do I return my Xfinity Prepaid Starter Kit for a refund?

All returns are subject to the policies of the retailer where your Xfinity Prepaid Starter Kit was purchased. Please save the barcode you receive after verifying your address; whether you have it sent to your mobile device or take a screenshot, you'll need the barcode as proof of purchase.

Are there installation instructions in the Xfinity Prepaid Starter Kit?

Yes, you will receive instructions on how to install and activate your service in the Xfinity Prepaid Starter Kit.

In certain instances, it may take up to 48 hours before you can activate your service. You have the option to receive text updates to let you when your address is ready for activation.

How long does it take for my Gateway to be ready after installation?

After you install your gateway, you will need to wait up to 10 minutes to activate. You will know when your modem is ready for activation when the Power, US/DS, and Online lights remain solid for at least one minute and the 2.4 GHz and 5 GHz lights should start blinking. Do not unplug your Gateway or modem during this process.

After installing the Gateway, how long does it take to activate?

After installing the Gateway follow the onscreen instructions for activating service. This process may take up to 20 minutes. During this time, the Online light on your modem will start to flash again, and then turn solid within 5 minutes. Once the Online light turns solid, please wait 15 minutes before you go online.