How do I transfer my service to a new address?

We’ll help you transfer your service in just a few easy steps.

  • Tell us where
    • We’ll check your new address and make sure Xfinity prepaid is available at your new home.
  • Confirm the move
    • Moving your service is easy. Confirm the move when you’re ready to transfer and we’ll do the rest.
  • Get connected
    • Bring your equipment with you and we’ll show you how to install it at your new location.

*If you are moving and enrolled in the Affordable Connectivity Program you will need to re-enroll at your new address by calling 844-963-0288.

Click the button below to sign in to your Prepaid account and start the move process.

Get Started

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