Support

Questions?
How do I watch Prepaid Instant TV?

You can stream Prepaid Instant TV by downloading the Xfinity Stream app on Google Play or the iTunes app store. The app allows you to watch Prepaid Instant TV on any device, including mobile, desktop, and tablets.

How can I watch Prepaid Instant TV on my television screen?

Although Prepaid Instant TV was designed to watch on mobile devices and computers, you can watch it on a television screen using an Amazon® streaming device, plus any iOS or Android device that works with the Xfinity Stream app.

What happens after my first purchase of Prepaid Instant TV expires?

As you reach the end of your first Prepaid Instant TV purchase, you will be able to refill your Prepaid Instant TV package starting at $22 (plus taxes and fees) for up to 30 days of service. You will also have the ability to add on other Prepaid channel pack options, such as Kids & Family, Premium channels and Spanish language channels at an additional cost.

How much does Prepaid Instant TV cost?
The Prepaid Instant TV package is starting at $22 (plus taxes and fees) for up to 30 days and gives you the ability to add on extra channels at an additional cost. The price varies based on which options you choose to add to your service.
Can I add on additional channels?
Yes, you need the to start with the Prepaid Instant TV pack in order to add on other packs and premium channels. You can pick and choose the extra packs you would like for an additional fee.
How do I get access to Prepaid Instant TV?
  1. Have 30 days of active Prepaid Internet service
  2. Add Prepaid Instant TV
  3. Create an Xfinity User ID for Prepaid Instant TV access (see Xfinity User ID FAQs below)
  4. Ways to stream:
    • Download the free Xfinity Stream app on iOS or Android to watch on your mobile devices
    • Stream from your computer at tv.xfinity.com
    • Use an Amazon® streaming device to watch on your TV
What is an Xfinity User ID?

It is a unique identifier you create that enables you to use authorized Xfinity products and services.

Why do I need to create an Xfinity User ID?

Even if you have Prepaid Instant TV, an active Xfinity User ID is required to use the Prepaid Instant TV streaming service.

How do I create an Xfinity User ID?

Creating your Xfinity User ID requires that you enter a valid email address and password. You will be asked to supply them in order to create your ID during the setup process.

What can I do with an Xfinity User ID?

As your unique User ID, it allows you to:

  • Use the Xfinity Stream App to watch shows on your mobile devices.
  • Use the Xfinity Stream App and a streaming device, such as Amazon® Fire, to watch shows on your TV.
  • Enjoy free one-hour sessions at millions of Xfinity WiFi hotspots nationwide.*

*Restrictions apply. Not available in all areas. Unused time does not carry over to subsequent passes or 30-day period. Not responsible for lost data resulting from terminated internet session or any other reason. A maximum of up to 10 devices may be registered to a single Xfinity WiFi On Demand account. Actual speeds vary and are not guaranteed. Availability and locations of hotspots are subject to change. Requires compatible WiFi-enabled laptop or mobile device. Hotspots available in select locations only. May not be combined with other offers. Pricing, services and offer subject to change. Subject to the Xfinity WiFi Terms of Service. For help or more information, call 1-866-489-0919 or visit wifi.xfinity.com