Support

Setup & Activation
How do I activate my account?

If you purchased your Prepaid Starter Kit in a retail store, please wait 48 hours after purchasing before attempting to activate your service at xfinityprepaid.net.

If you purchased your Prepaid Starter Kit online or by phone, when it arrives, please visit xfinityprepaid.net to activate.

Note: The service included with your Starter Kit expires 30 days from the time it is activated.

How do I connect and power up?

First, connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Wireless Gateway (modem and router in one). Make sure the connections are secure, but to avoid damaging the connectors, do not over-tighten.

Then, connect the power cord into the back of your Wireless Gateway and plug the other end into the electrical outlet. Wait until the Online light is solid for at least 1 minute on the Wireless Gateway. Use the Network Name and Password printed on the bottom (or side) of your Wireless Gateway to connect to your wireless network. Finally, activate your account at xfinityprepaid.net to enjoy your Xfinity Prepaid Internet service.

What if I can't access the Internet?
Please refer to the troubleshooting tips in your Starter Kit's Getting Started Guide. If you still can't connect to the Internet, please call the dedicated Customer Care team for Xfinity Prepaid Internet service at 855-75-PREPAID.
Pricing
How much does it cost?

The Starter Kit includes a Wireless Gateway, all necessary cables and an activation code for up to 30 days of included Xfinity Prepaid service. Additional service refills cost $15 for 7 days or $45 for up to 30 days. Prepaid Internet is $45 for the first 30 days, plus a one-time start-up and equipment fee of $35, making your total initial cost $80. After that, additional service refills cost $15 for 7 days or $45 for up to 30 days.

Do I own the equipment?

Yes. You own the Wireless Gateway, cords and cables when you purchase the Starter Kit.

How do I refill my service?

You can easily refill your service with a credit or debit card online at xfinityprepaid.net or by purchasing a refill at a participating retailer.

Or Download the Xfinity Prepaid App to refill on the go!

Do I have to sign a long-term contract?

There are no long-term contracts with Xfinity Prepaid Service. And we don't require a credit check or ask for a Social Security number. Xfinity Prepaid Service is subject to the Terms and Conditions included in your Starter Kit and available on this website.

Do I need to have a credit card?

You can purchase your Xfinity Prepaid Internet Starter Kit online using credit, debit and prepaid cards. You can also purchase a Starter Kit and refills at a local retail location using cash.

Technical
Do I need a computer?

You will need to provide a WiFi enabled device such as a computer, smart phone or tablet. The Internet Prepaid Starter Kit includes a Wireless Gateway (modem and router in one), coax cable, Ethernet cable and power cord. To establish a direct connection, rather than using WiFi, use the Ethernet cable to get a wired connection.

Can I use my existing Wireless Gateway?

No, Xfinity Prepaid Internet service can only be accessed through the Wireless Gateway included in your Starter Kit. The Xfinity Wireless Gateway included in the Prepaid Instant TV kit can still be used if you subscribe to Xfinity non-Prepaid Internet service by contacting Comcast.

What type of Internet speed will I get?

Xfinity Prepaid Internet service offers up to 20 Mbps of download speed and up to 1 Mbps of upload speed. Actual speeds may vary and are not guaranteed.

What if I can't access the Internet?
Please refer to the troubleshooting tips in your Starter Kit's Getting Started Guide. If you still can't connect to the Internet, please call the dedicated Customer Care team for Xfinity Prepaid Internet service at 855-75-PREPAID.
Requirements & Use
Are there any requirements to get the service?

You must be at least 18 years of age, live in a Comcast-ready home, and be in an area where this service is offered. Also, your address cannot have an active Comcast or Xfinity account. Check here to see if Xfinity Prepaid Service is currently available at your address.

What if I'm already a Comcast customer?

Xfinity Prepaid Service cannot be used at an address that has active service with Comcast.

No longer need your device or want to recycle it?

Should you need to return your Comcast equipment or if you no longer need the device, please drop it off at a Customer Service Center or Xfinity Store. Find a Customer Service Center or Xfinity Store Location near you.