Support

Setup & Activation
How do I connect the Prepaid TV Set Top Box?

Connect the cable wall outlet to the Cable In/RF In connection with a coax cable.

Use the proper connection based on your TV. If you have an HDTV, connect one end of the HDMI cable to your HDTV and the other end to the HD to TV connection.

Take note which HDMI port you’re using, as you will reference it later.

— or —

If you do not have an HDTV, connect the coax cable to your TV and the To TV/RF Out connection on the cable box.

Turn the TV on, tune to channel 3 and set the switch on the cable box to channel 3. If your screen remains black or is searching for a signal, tune the TV and cable box to channel 4.

Connect the power cord from your cable box to an electrical outlet.

How do I activate my account?

If you purchased your Prepaid Starter Kit in a retail store, please wait 48 hours after purchasing before attempting to activate your service at xfinityprepaid.net.

If you purchased your Prepaid Starter Kit online or by phone, when it arrives, please visit xfinityprepaid.net to activate.

Note: The service included with your Starter Kit expires 30 days from the time it is activated.

IMPORTANT: Upon connecting the digital adapter to your TV and the cable wall outlet, an on-screen message may appear directing you to contact Comcast at a toll free number. Please ignore this message and continue to follow the instructions in your Starter Kit to activate your service.

Pricing
How much does it cost?

The Starter Kit includes the cable box, remote control, all necessary cables and 30 days of Xfinity Prepaid TV service. Additional service refills cost $30 for 7 days or $90 for 30 days for TV 450; $15 for 7 days or $45 for 30 days for TV 200. Be sure to check which plans are available in your neighborhood, as they vary based on location.

Do I own the equipment?

Yes. You own the Wireless Gateway, cords and cables when you purchase the Starter Kit.

How do I refill my service?

You can easily refill your service with a credit or debit card online at xfinityprepaid.net or by purchasing a refill at a participating retailer.

Do I have to sign a long-term contract?

There are no long-term contracts with Xfinity Prepaid Service. And we don't require a credit check or ask for a Social Security number. Xfinity Prepaid Service is subject to the Terms and Conditions included in your Starter Kit and available on this website.

Do I need to have a credit card?

You can purchase your Xfinity Prepaid Internet Starter Kit online using credit, debit and prepaid cards. You can also purchase a Starter Kit and refills at a local retail location using cash.

Technical
Can I use my existing cable box?

Xfinity Prepaid Service can only be accessed through the cable box included in the Starter Kit.

What do I do if my service isn’t working?

Here are some quick things you can try to restore your connection:

Check Your Power and Connections
If your equipment or the cable box is plugged into power strips, make sure the power strips are on and that you have electricity to your equipment. Check your coax cable connections to ensure they are securely fastened to your cable wall outlet and the cable box.

Confirm Channel Is Set Correctly
Make sure that both the TV and the cable box are set to the same channel (both 3, or both 4). Try switching between 3 and 4 if TV remains black or is searching for signal.

Reset Your Cable Box
Unplug the power cord from your cable box or from the electrical outlet. After two minutes, plug the power cord back in. Wait for the cable box to regain connection (this may take up to five minutes). You will see the lights on your cable box come back on during this process. Wait until the online light is solid for longer than 30 seconds on the cable box.

If you are still experiencing any trouble, please contact our Customer Care team at 855-75-PREPAID.

Requirements & Use
Are there any requirements to get the service?

You must be at least 18 years of age, live in a Comcast-ready home, and be in an area where this service is offered. Also, your address cannot have an active Comcast or Xfinity account. Check here to see if Xfinity Prepaid Service is currently available at your address.

What if I'm already a Comcast customer?

Xfinity Prepaid Service cannot be used at an address that has active service with Comcast.

No longer need your device or want to recycle it?

Should you need to return your Comcast equipment or if you no longer need the device, please drop it off at a Customer Service Center or Xfinity Store. Find a Customer Service Center or Xfinity Store Location near you.